A few snapshots of our work with companies within the telecommunications sector.
A Wholesale Solution for BT
As a core part of the BT Group, BT Wholesale runs all of the BT networks and provides services and solutions (e.g. broadband) to other communications companies. It also ensures that the many hundreds of millions of calls and internet connections a day that cross the BT network all get through.
Working alongside the business, CSC developed an innovative hub solution. This streamlined and simplified the integration of applications used by BT Wholesale, allowing it to respond to market demands rapidly and efficiently. The successful co-operation culminated in CSC being recognised as BT’s top supplier at their prestigious Supplier Investing in Excellence Awards in November 2003.
Cutting Costs and Improving Service Levels for Marconi
Marconi is a global telecommunications equipment, services and solutions company. It operates mainly in the UK, Germany, Italy, USA, Brazil, and South Africa.
As part of a restructuring programme, Marconi signed a global 10 year IT outsourcing agreement with CSC. CSC supports and manages Marconi’s IT help desk, desktop computing, networking and midrange operations, develops and maintains software applications, and provides telecommunications services. Costs have reduced in line with client expectations, along with an improvement in service levels. A more effective process for management reporting has also been successfully introduced.
Global Outsource for Motorola
Motorola is a Fortune 100 global communications leader providing mobility products and solutions seamlessly across broadband, embedded systems and wireless networks.
To gain an improved cost structure and access to state-of-the-art tools and industry best practices Motorola took the decision to outsource its IT infrastructure to CSC.
Under a global 10-year outsourcing agreement CSC manages Motorola’s midrange, desktop and distributed computing facilities worldwide, as well as their global help-desk and network infrastructure functions. Around 1,300 Motorola employees in the US, UK, Europe, Middle East, Africa and Asia-Pacific regions, plus a small number from Canada and Latin America, joined CSC as part of the agreement.
Next Generation IT at Nortel Networks
Nortel Networks is a global communications leader with capabilities spanning optical and wireless networks, local internets and eBusiness.
In 2000, Nortel Networks signed a seven-year agreement with CSC to directly support the Nortel Networks IS organisation. CSC provides computer infrastructure management, data centre management, legacy application development and support, and delivers global desktop and help line support to Nortel Networks’ employees. The agreement covers more than 35,000 desktops spread over 5 continents.
Helping Vodafone Create a Great Place to Work
Vodafone Group is the world’s largest mobile telecommunications company and provides an extensive range of services across both voice and data.
CSC has successfully partnered with Vodafone globally to deliver a series of technology projects in recent years. This has included work in the areas of: billing, management information, HR, finance, information systems, IT security, logistics, customer services and network management.
Vodafone has undertaken various initiatives to support and deliver the vision of Creating a Great Place to Work. One such initiative is Vodafone’s Desktop Transformation Programme (DTP). Working with CSC,Vodafone UK launched a major programme to replace and upgrade PCs across the business and to enhance the effectiveness of desktop support for its employees.
