CSC UK: Royal & SunAlliance

Royal & SunAlliance Case Study

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Royal & SunAlliance

Royal & SunAlliance

Royal & SunAlliance reduces personal injury claims costs significantly

The Royal & SunAlliance Group is one of the world's largest insurance groups. It was created in 1996 through the merger of two major UK insurance companies.

After the merger Royal & SunAlliance looked for a technology solution to improve its performance on personal injury claims. There was little consistency in the way claims were valued, there was leakage as a result of excessive payments and there was little management information available to help control the situation.

The company began using Colossus, CSC's claims assessment system, in 1999, and achieved substantial savings on its UK personal injury payouts through using the system.

Royal & SunAlliance renewed their Colossus contract with CSC in 2002.

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