Client BAE Systems Challenge A period of radical restructuring, consolidation and cost-reduction for BAE Systems doubled the size of the operational challenge for CSC. Throughout this period of intense change in BAE Systems’ business, CSC’s commitment to adding value by controlling costs, improving service delivery and generating higher shareholder returns has remained core to the success of the partnership. Solution To enable BAE Systems to respond cost effectively to changes in business needs and market conditions, CSC has upgraded BAE Systems’ global network infrastructure and implemented an enterprise-wide service improvement programme. Results CSC produced savings to BAE Systems’ IT costs of £45 million in 2002 CSC achieved savings in the region of £90 million for BAE Systems over a number of years Over 400 applications have been developed for BAE Systems by CSC CSC and BAE Systems have jointly pursued public sector and civil and defence opportunities For more information: To learn more about CSC's offerings, contact us.

BAE Systems and CSC have worked in partnership since 1994 when CSC was chosen to provide BAE Systems with the IT infrastructure that would ensure its continued global leadership in the 21st Century. Through an outsourcing agreement, CSC was involved in, and contributed to, the planning process, identified areas where IT changes could support BAE Systems in achieving its objectives, and supply, host and manage all BAE Systems’ technology and applications.

CSC was selected because of its good cultural fit and the outsourcing model it proposed that matched BAE Systems’ strategic and operational requirements. Both companies viewed this agreement as a long-term partnership that would add value to BAE Systems by improving service delivery to its clients and increasing competitive advantage.

Meeting the Challenges of Growth and Change
Since the original partnership agreement, BAE Systems has undergone wide-reaching changes. Following a period of radical restructuring, consolidation and cost-reduction during the 1990s, the former British Aerospace merged with Marconi Electronic Systems in 2000 to become BAE Systems. This merger, and the extension of the original outsourcing agreement to include Information and Electronic Warfare Systems (IEWS) in the USA, doubled the size of the operational challenge for CSC. Throughout this period of intense change in BAE Systems’ business, CSC’s commitment to adding value by controlling costs, improving service delivery and generating higher shareholder returns remained core to the success of the partnership.

Growing in Partnership – A Strategic Alliance
Since 2000 the partnership between BAE Systems and CSC has evolved from IT management and support into a strategic alliance. It enables BAE Systems to respond cost effectively to changes in business needs.

One-Stop User Support and Proactive Systems Management
Since 1998, CSC increased the quality of service provided to end users of BAE Systems’ technology and applications resulting in improved productivity, reduced PC downtime and lower cost of ownership. UN1TY, CSC’s solution for delivery and support of desktop and distributed IT, supports more than 23,000 users with a 24/7, end-to-end support for queries or requests. Technicians at CSC’s Customer Management Centre use remote control technology to guide users through problems quickly and effectively. The network is monitored continuously to ensure optimal performance and resolve potential problems before they impact on users. Software upgrades are administered centrally to ensure rapid adoption of the latest versions by all users.

In line with the commitments made in CSC’s Service Improvement Programme (SIP), 60 per cent of user problems are resolved first call and 90 per cent within 10 working hours. Target desktop availability increased from 99 to 99.6 per cent.

Transforming BAE Systems’ Infrastructure into an Enterprise Asset
CSC rolled out its Global Infrastructure Programme (GIP), that envisaged BAE Systems users accessing their data, applications and services from any location at any time. The first stage was a rationalisation of the many email systems in operation, in which CSC invested £5 million. This delivers a single, robust company-wide solution with common email addressing, supporting the ‘one company’ culture. A single email system will be used by more than 70,000 people in over 100 locations in the UK and North America. It will also deliver a foundation for seamless collaboration across all business units, enabling BAE Systems to become a more cohesive, agile and efficient organisation.

Streamlining Business Processes Through Integration
CSC’s Enterprise Application Integration (eAI) programme is integrating the many disparate technology platforms that make up BAE Systems’ IT infrastructure, to provide seamless information transfer between the many different applications in use. Once an application is linked to the eAI network, the data it contains can be utilised transparently by all other applications. eAI automates many previously manual, paperbased processes which reduces errors and cuts administration costs.

eAI unlocks BAE Systems’ investment in its current and legacy applications and optimises their lifetime value. Linking together diverse applications and different vendor solutions enables them to continue to support the business for longer and reduces spend on new systems.

Using Technology to Reduce Procurement Costs
Buy Site, BAE Systems’ online, automated purchasing solution, replaces manual procedures with an Internet-based process. e-Trading reduces the cost of all activities associated with procurement and improves visibility of how money is spent. Orders raised are routed electronically through the correct authorisation channels for approval.

Enabling Real-Time, Global Collaboration
CSC is enhancing collaboration across BAE Systems by giving dispersed teams the tools and capabilities to share knowledge 24 hours a day. Virtual Office Environment (VOE) is a portal environment through which authorised users have secure access to real-time information on the projects on which they are engaged.

By facilitating flexible working practices such as remote and mobile working, VOE reduces the need for users to be in the office, and for printed, hard copy documents. VOE helps deliver shorter process times, speeds up decision-making and drives productivity improvements.

VOE is already used by 5,000 BAE Systems employees in the US, a number which will have grow to 13,000. In the UK VOE will be offered to a potential user base of 45,000.

Optimising Purchasing Power
CSC has helped BAE Systems capitalise on its purchasing power to achieve substantial cost savings in hardware, software, networks and related services. Contracts with their top 30 suppliers, who represent more than 80 per cent of BAE Systems’ spend on IT systems, have been renegotiated to deliver greater value and provide higher service levels. Restrictive and inflexible software licences have been terminated and replaced with agreements that allow BAE Systems to deploy applications across all its business units. CSC is combining its own purchasing power with that of BAE Systems to pursue joint sourcing opportunities through online auctions to the benefit to both companies.

CSC has already identified more multi-million pound savings that will be realised over the next few years and is continuing to target areas where further cost savings can be made.

Building The Future
As BAE Systems progresses towards global market leadership, CSC is delivering the technologies that support its day-to-day operations and enable it to achieve business goals in line with its long-term strategy.
• CSC produced savings to BAE Systems’ IT costs of £45 million in 2002
• CSC achieved savings in the region of £50 million for BAE Systems in 2003
• CSC and BAE Systems have jointly pursued public sector and civil and defence opportunities.